Refund policy

Masaya Swim Return & Exchange Policy 

We want you to love your Masaya Swim pieces! If you’re not completely satisfied with your purchase,  you may return or exchange eligible items following the guidelines below:

 

RETURN POLICY  

• We accept returns within 7 days of receiving your order. 

• Items must be unworn, unwashed, and in their original condition, with tags and hygiene  liners intact. 

• Return shipping costs are the responsibility of the buyer. 

• We do not offer refunds for items marked as final sale. 

• To initiate a return, please contact us at hello@masayaswim.com with your order number and  reason for return.

 

EXCHANGE POLICY

• To exchange an item, please return the original item and place a new order for your preferred size or style. This ensures you receive your new item quickly and securely. Once we receive your returned item, we will process your refund promptly.Exchanges are subject to item availability. 

• The same return conditions apply: the item must be in its original condition with tags and  hygiene liners intact.

Refunds 

• Once we receive your return, please allow up to 7 business days for processing.

• Refunds will be issued to the original payment method. 

• Shipping fees are non-refundable.

 

SHIPPING POLICY 

Shipping Destinations  

• We ship worldwide. 

• All orders are shipped from our warehouse in the Netherlands. 

 

Processing Time  

• Orders are typically processed within 1-2 business days. 

• You will receive a confirmation email once your order has been shipped. 

 

Shipping Costs & Delivery Times  

• Shipping costs vary based on your location and will be calculated at checkout.

• Delivery times depend on the destination.

 

Estimated delivery times: 

• Europe: 2-5 business days 

• USA & Canada: 6-12 business days 

• Rest of the world: 8-12  business days 

 

Customs & Duties  

• International orders may be subject to customs fees, taxes, or duties depending on your  country’s regulations. 

• Masaya Swim is not responsible for any additional fees imposed by customs.

• Please check with your local customs office for more information. 

 

Order Tracking  

• Tracking details will be provided once your order is shipped (if applicable).

• If you have any questions about your shipment, please contact us at hello@masayaswim.com.